Shipping policy

Required Information for Shipping

To ensure a smooth shipping process, please provide the following details:

Full name
Complete delivery address
Telephone number

We can process orders using a ZIP CODE address, so please make sure all details are accurate to avoid any delays.

Delivery Time

Please allow 7-10 days for the delivery of your item.
A tracking number will be provided 3-4 days after the factory has shipped your order.

Express Air Delivery

For express air delivery requests, our customer service team is available:

Monday to Friday: 8:00 AM – 9:30 PM
Saturday: 8:30 AM – 1:30 PM

We can assist with booking a courier, product information, customs details, urgent requests, and more.

Shipping Method

We primarily use FedEx for shipping.

Tracking Your Order

Once your order has been shipped, you can track it in the following ways:

Website: Log in to your account on our website to check the order status.
Email: We will send tracking updates directly to your registered email.
WhatsApp/Instagram: Contact our staff via WhatsApp or Instagram for confirmation.

Note: If the tracking number does not show immediate updates, please allow some time for the system to refresh.

Non-Delivery & Incorrect Address

We are not responsible for reshipment if the provided address is incorrect or incomplete.
If you do not receive your parcel within 20 business days, please contact your local post office with:

Your ID or a valid certificate
A printed order confirmation from your registered account on our website

Return & Exchange Policy

We want you to shop with confidence. Our detailed product descriptions and images help you make an informed decision, and our 24/7 Customer Support is always available.

100% Money-Back Guarantee: If the item received is not as described, we will issue a full refund for the purchase price.
Shipping Costs: Return shipping costs vary by country. If the cost exceeds our budget, we will negotiate a fair resolution with you.